FAQ

1. How can I download GreenFinder?
2. How much data does GreenFinder use?
3. Why isn't my course available?
4. Does GreenFinder only work in North America?
5. Can I mark my own course?
6. I've marked a course, why can't I find it?
7. How do I mark a shot to show its distance?
8. How do I get GreenFinder to speak the distance?
9. Can I check my email or make a call while using GreenFinder?
10. I can't find a course I know you have marked?
11. How accurate is GreenFinder?
12. Why does the distance sometimes change when I am standing still?

How can I download GreenFinder?

You can download GreenFinder by opening your BlackBerry Browser and typing in the following address: www.GreenFinderSoftware.com . This address will not work from your PC, you need to enter it into your BlackBerry web browser. If you have an iPhone 3G you can buy GreenFinder in the App Store under the Sports Category.

How much data does GreenFinder use?

GreenFinder uses very little data. An average course download uses approximately 12kb. This is equivalent to sending a few emails or visiting a web page.

Why isn't my course available?

We are adding over 150 new courses every week. If you don't find the course you are interested in, please request it. You can also use GreenFinder to mark a course yourself, it's easy to do - see below.

Does GreenFinder only work in North America?

No, GreenFinder works wherever a BlackBerry or iPhone 3G with a data plan works. Our current focus is North America, but if you live else where, feel free to request a course in your area, an we will do our best to get it marked. You can always use GreenFinder to mark the course yourself. It's easy to do - see below.

Can I mark my own course?

Yes, you can use GreenFinder to mark your own course. After searching for a course, you can choose "Mark New Course" from the menu. You will then be asked for the name of the course. Instructions on marking the course will be displayed. At a minimum you need to mark the front, centre and back of each green. All you need to do is stand still for 5 seconds on the location you wish to mark and press the corresponding button (front, center, back or hazard). This will then record the location is our system. After the course has been marked, we will review it for accuracy and then publish it so all users can download it.

I've marked a course, why can't I find it?

As you mark a course the points are uploaded to our system. When you finish we need to review, approve and promote the course before it becomes available. We review the course for accuracy, completeness and correctness. The usual turnaround is 2 business days. Once the course is promoted it is available for everyone to use.

How do I mark a shot to show its distance?

After taking a shot, press the "SPACE" button at the bottom of the BlackBerry keyboard, or the "Mark Shot" button on the iPhone, to record where you took the shot. As you approach your ball, the distance from that mark will be displayed at the bottom of the screen.

How do I get GreenFinder to speak the distance?

Pressing the mute button on the top of the BlackBerry causes GreenFinder to speak the distance to the center of the green.

Can I check my email or make a call while using GreenFinder?

Yes. Simply press the red "end" key (to the right of the trackball) and you will be brought to the home screen where you can perform any other functions. Then select the GreenFinder icon to continue where you left of. On the iPhone 3G, just press the Home button to switch to the home screen and select the GreenFinder icon to resume where you left off.

I can't find a course I know you have marked?

When searching for a course, try using just part of the name. If you mispell the city, or state, the search will return no matches.

How accurate is GreenFinder?

The accuracy of GreenFinder depends on the device it is running on. Under usual golfing conditions the accuracy is generally 1-3 yards for the BlackBerry® 8800 smartphone, BlackBerry® 8820 smartphone, BlackBerry® Curve™ 8310 smartphone, BlackBerry® Pearl™ 8110 smartphone, and 1-10 yards for the BlackBerry® 8830 World Edition smartphone, BlackBerry® Curve™ 8330 smartphone, and BlackBerry® Pearl™ 8130 smartphone. The accuracy on the iPhone 3G is usually in the range of 1-7 yards.

Why does the distance sometimes change when I am standing still?

All GPS devices have a certain level of inaccuracy, due to the nature of GPS. The accuracy can be affected by the atmospheric conditions, the number of visible GPS satellites, buildings, etc. This inaccuracy is plus or minus from the true distance. What you are noticing is called drift - where the position the GPS receiver thinks it is in changes due to these inaccuracies.